Product design

Digital disputes and fraud claims

I’ve worked on a number of credit card servicing products within Retail Payment Solutions for U.S. Bank, which I am unable to publish online. However, I can briefly share some of my key contributions, including my work on digital disputes and fraud initiation features, both of which are available within mobile and web credit card servicing applications. I collaborated with a great group of designers, subject matter experts, content strategists, researchers, accessibility specialists and business line professionals to deliver empathetic, graceful experiences for those who wish to self service digital disputes and fraud claims.

Digital disputes screens

A selection of screens from the digital dispute initiation feature.

My role

  • Lead design conversations through multiple product iterations
  • Produced wireframes, flow diagrams and prototypes
  • Provided support services for the development teams
Fraud interview screens

A selection of screens from the digital fraud claim feature.