Product design

Digital disputes and fraud claims

Digital disputes screens

A selection of screens from the digital dispute initiation feature, showing steps for incorrect amount dispute interview, review and confirmation steps.

 

I’ve worked on a number of credit card servicing products within Retail Payment Solutions for U.S. Bank, which I am unable to publish online. However, I can briefly share some of my key contributions on digital disputes and fraud initiation features, both of which are available within web and mobile credit card servicing platforms.

My role

  • Led design conversations from product refinement, through multiple product iterations, soliciting input from stakeholders, including business line, risk and A11Y
  • Produced wireframes, flow diagrams and prototypes
  • Led presentations at internal design reviews
  • Provided design support services for the development teams through product launch

Fraud interview screens

A selection of screens from the fraud initiation feature (2nd iteration), showing fraudulent transaction identification, card ordering, fraud interview questions, review and confirmation steps.

Collaboration and empathy

I collaborated with a talented group of designers, subject matter experts, content strategists, researchers and accessibility specialists to deliver empathetic, engaging experiences. The team and I worked through solutions to address users’ pain points and innovate new UI patterns.

Working within an enterprise agile workflow, I engaged in:

  • Epic and feature refinement
  • Design sprints
  • Wireframing, visual design and prototyping
  • Usability testing
  • A11Y reviews
  • Presentation of work at design reviews and for stakeholders
  • Ongoing support to teams during product development through delivery